How can TVMDL assist you?
Releasing Case Information | I have a question about a case.
Accessions | I have a question about an accession (test result, sample receipt, turnaround time).
Regulatory or Legal | I have a question about regulatory or legal testing.
Import/Export | I have a question about import/export testing.
Finance or Account Creation | I have a billing question or would like to create a client account.
Releasing Case Information
The Texas Veterinary Licensing Act prohibits TVMDL from releasing any case information to persons other than the TVMDL Client (Submitter) without prior approval from the Client.
General Testing
For inquires about available tests, specimen types, test prices, or turnaround times, please refer to the TVMDL test catalog. Clients may search the TVMDL test catalog by a test’s name or test code. Tests can also be found in the catalog by searching for a disease’s common name i.e. Dirofilaria immitis Antigen (ELISA) can be found by searching for “heartworm”. The TVMDL test catalog can be accessed on the homepage or TVMDL Mobile app.
To learn more about submitting samples to TVMDL and to access submission forms, please refer to the Find a Form page. For information on specimen collection procedures, visit the Specimen Collection Information page.
If you’re interested in a consultation with a veterinary diagnostician on testing recommendations, please review the TVMDL Consultation Guide. For more information about TVMDL’s testing services, please call the laboratory that will be performing testing.
College Station: 1.888.646.5623 | 979.845.3414
Canyon: 1.888.646.5624 | 806.651.7478
Center: 936.598.4451
Gonzales: 830.672.2834
If you’d like additional information about each TVMDL laboratory, please visit the Locations and Hours page.
Accessions
For questions about accessions, clients are encouraged to call the TVMDL laboratory that performed testing. Prior to calling a TVMDL laboratory, have an accession number and/or client account number available, if possible, to assist client service representatives when researching accessions. Please note that TVMDL can only release accession information to individuals listed on the TVMDL submission form. Accession information can also be accessed 24/7 by logging into the TVMDL Client Portal.
Regulatory or Legal Testing
For questions about regulatory or legal testing, please call one of the agency’s full service laboratories in College Station or Canyon.
Import/Export Testing
For information about import/export testing, please refer to the Import/Export Testing page.
Finance or Account Creation
For questions about billing or to create a TVMDL account, please refer to the Become a Client page, call the Finance Section at 979.458.3207, or email payments@tvmdl.tamu.edu.
Emergencies
TVMDL does not see or treat animals; we strictly perform diagnostic testing. If you have clinical requests or need immediate assistance with an animal emergency, please contact a veterinary clinic. If you need to deliver a sample or carcass after hours, please refer to the Drop Off a Sample page.