Who are TVMDL’s clients?
TVMDL’s clientele is diverse. We work many types of individuals dedicated to protecting animal health. However, TVMDL requires all clients be the veterinarian, authorized submitter, designated caretaker, or owner of the animal from which the sample was derived. If TVMDL suspects the client does not meet this requirement, TVMDL will attempt to confirm the owner has granted permission to test samples.
The Texas Veterinary Licensing Act prohibits TVMDL from releasing any case information to persons other than the TVMDL Client (Submitter) without prior approval from the Client.
Before we start…
To begin the testing process, potential clients must complete the New Client Form and return it to our Finance section. New Client Forms can be completed in person at any TVMDL lab, faxed to the Finance section at 979.458.3260, included with your first submission, or mailed to the address below:
PO Drawer 3040
College Station, Texas 77841-3040
When will I receive a bill?
When testing on each submission is complete, you will receive a final report and a record of charges associated with that case via email. Please wait until the end of the month and utilize your final monthly invoice to pay your account. All payments will be applied to the oldest charges first.
A final monthly invoice is sent on the first working day of each month via email. It will provide the activity on your account for the prior month. The balance of your bill will be due by the end of each month to avoid finance charges. Finance charges of .833% per month (10% annual rate) are assessed on all outstanding charges older than 30 days.
It is important when submitting any payment to reference your TVMDL account number, either by enclosing your monthly payment stub, or including the account number in the memo section of your payment. TVMDL accepts VISA, MasterCard, Discover, and American Express credit card payments. Credit card payments may be made online through your TVMDL Client Portal, or by phone at 979.458.3207. TVMDL reserves the right to deny service to any account with past due balance or with a delinquent payment history.
Additional questions
If you have additional questions about creating a TVMDL client account or billing questions, contact the Finance Section at 979.458.3207.