The Texas A&M Veterinary Medical Diagnostic Laboratory (TVMDL) provides a service to the animal industries of Texas in the form of diagnostic laboratory tests on specimens from live or dead animals, permitting prompt diagnosis so that sick animals may be treated, preventative measures established and epizootics prevented. In addition, the laboratories facilitate commerce of livestock by providing tests required for international, intrastate or interstate shipment of animals. The laboratories also identify disease outbreaks and issue appropriate warnings. Research to improve existing or development of new diagnostic tests, as well as studying new or unusual diseases, is ongoing. The College Station laboratory performs the necessary tests to detect illegal drugs in horses and dogs racing in events where pair-mutuel wagering occurs, as well as in animals entering certain livestock shows.
In partnership with our clients, the practicing veterinarians, we are committed to bring the most up-to-date and complete diagnostic service to the animal industries in our state. We strive to keep the in-lab turn around time as short as possible, currently at 4.3 days. TVMDL receives approximately 1,950 business related telephone calls per week and handles these promptly and efficiently. (TVMDL does not have any recordings or voice mail during regular working hours). We also provide toll-free telephone numbers for our Amarillo and College Station laboratories. Our clients can elect to receive their diagnostic test results from submitted cases by telephone, fax, e-mail or regular mail.
Complaints received via phone, e-mail, or mail are immediately given to the appropriate Resident Director (Amarillo/Center/Gonzales) or Associate Director (College Station) who then informs the Director as appropriate. One of these five individuals will contact the complainant the same day, usually via phone. TVMDL subscribes to the attitude that we always give the customer the benefit of the doubt.
Customer Service Representative: Dr. Amy Swinford, Associate Agency Director