To thrive in the coming years, state veterinary diagnostic labs must find more ways to add value to the services they offer to customers. That was the message of the keynote speaker for the Texas A&M Veterinary Medical Diagnostic Laboratory’s general session of the 2013 Texas A&M AgriLife Conference. “Customers want anything that will improve their business, give them more for their money or bolster their bottom line,” said Dr. Bruce Akey, executive director of Cornell University’s Animal Health Diagnostic Center. “We have to look very deliberately for… Read More →